FAQ
1. How does the Buy 2, Get 1 Free offer and Mystery Gift work?
Simply add any 3 eligible tees to your cart and the Buy 2, Get 1 Free offer will be applied automatically: you pay for 2 and the 3rd is free. Every order with 3 or more tees also includes a FREE Mystery Gift, handpicked by the GLO team. You won’t know what you got until your order arrives.
2. Where do you ship and how long does delivery take?
We ship worldwide. Orders are typically processed within 1–3 business days. Delivery times vary depending on your location and the shipping method selected at checkout.
Once your order has been shipped, you’ll receive a tracking number so you can follow your GLO order every step of the way.
Please note: Delivery times are estimates and may vary during high-demand periods, holidays, or due to customs processing.
3. Will I have to pay VAT, customs duties or import taxes?
No. GLO covers all applicable VAT, customs duties and import taxes. The price shown at checkout is the final amount you pay, with no additional charges upon delivery.
No hidden fees. No unexpected charges.
4. How do I choose the right size?
Our tees are designed for a comfortable, everyday fit. Check the Size Guide on the product page and compare the measurements with a T-shirt you already own and love.
If you’re between sizes or prefer a more relaxed, oversized fit, we recommend sizing up.
5. What happens if there is a problem with my order?
Every GLO order includes tracking and delivery protection. If your package is confirmed lost, you can choose between a replacement or a full refund.
If your item arrives damaged, defective, or incorrect, contact us and our team will make it right at no additional cost.
Eligible, unworn and non-personalized items may be returned within 14 days of delivery.