RETURNS & REFUNDS POLICY

At GLO — Greats Live On, we are committed to providing quality products and a reliable shopping experience. If you are not completely satisfied with your purchase or experience an issue with your order, we're here to help.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or different from what you ordered, please contact us within 7 calendar days of delivery.

Please include:

- Your order number
- A brief description of the issue
- Clear photos or videos showing the item and the problem

Once your request has been reviewed and approved, we will arrange a replacement, refund, or another appropriate resolution at no additional cost.

Returns and Exchanges

To request a return or exchange, please contact our customer support team at:

support@greatsliveon.com

Please include:

- Your order number
- The reason for your request
- Photos, when applicable

Our team will review your request and provide the appropriate return instructions.

Please do not send an item back before contacting us. Unauthorized returns may not be accepted.

Return Eligibility

To qualify for a return or exchange:

- Your request must be submitted within 14 calendar days of delivery.
- The item must be unworn, unwashed, unused, unaltered, and in its original condition.
- Original tags and packaging must remain intact, where applicable.
- Proof of purchase is required.
- Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Items that have been worn, washed, used, stained, damaged, altered, or returned without their original tags may not be accepted for return or exchange, except where required by applicable law.

Incorrect Size Selection

Please review our Size Guide carefully before placing your order.

GLO t-shirts are designed with an oversized, relaxed fit unless otherwise stated on the applicable product page. We recommend choosing your usual size for the intended GLO fit. If you prefer a more fitted look, consider sizing down.

If the item remains unworn, unwashed, unused, and otherwise meets our return eligibility requirements, you may request a return or exchange within 14 calendar days of delivery.

If you believe the measurements of the item you received are significantly different from those shown in our Size Guide, please contact us and include clear measurement photos.

3 for 2 Offer and Promotional Purchases

Products purchased as part of our 3 for 2 offer, bundles, or other promotional offers are treated as a single promotional purchase for refund purposes.

If you return part of a promotional purchase, any refund may be recalculated based on the items you keep and the terms of the original promotion.

If returning an item means your remaining order no longer qualifies for the 3 for 2 offer, the promotional discount may be removed or recalculated before your refund is issued.

Any complimentary or free item associated with a promotion may also need to be returned in its original, unused condition for a full refund of the qualifying purchase.

Promotional gifts and complimentary items are not eligible for separate cash refunds.

Non-Returnable Items

The following items cannot be returned or exchanged:

- Items that have been worn, washed, or used
- Items showing stains, odors, damage, misuse, or alteration
- Items missing original tags or required packaging
- Gift cards
- Complimentary promotional items as standalone returns
- Items specifically marked as final sale or non-returnable, where permitted by applicable law

An exception may apply if an item arrives damaged, defective, or different from what was ordered.

GLO reserves the right to reject returned items that do not meet the eligibility requirements above, subject to applicable law.

Shipping Address Responsibility

Customers are responsible for providing complete and accurate shipping information at checkout.

GLO is not responsible for orders that are delayed, lost, or returned due to incorrect or incomplete delivery information provided by the customer, except where otherwise required by applicable law.

Refund Processing

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved:

- The refund will be issued to your original payment method within 7 business days.
- Your bank or payment provider may take up to 10 additional business days to display the refund in your account.
- Any applicable promotional adjustment will be calculated before the refund is issued.
- Original shipping charges are non-refundable unless the return resulted from an error by GLO or applicable law requires otherwise.

If more than 10 business days have passed since you received your refund confirmation, please contact our support team.

Need Help?

If you have questions about a return, exchange, or refund, contact us at:

support@greatsliveon.com

Nothing in this policy limits any consumer rights you may have under applicable law.

GLO — Greats Live On. Legends Live On.