SHIPPING POLICY

Last updated: September 27, 2026

At GLO — Greats Live On, we provide free tracked shipping to all destinations available at checkout. We may also offer Express Shipping for eligible destinations for an additional fee.

Our goal is to deliver every order safely and reliably, with clear tracking information throughout the journey.

Shipping Destinations

We currently ship to the United States, Canada, the United Kingdom, European countries, and other international destinations available at checkout.

If your country or region appears as an available destination during checkout, we can deliver your order there.

Certain remote locations may not be supported by our carriers, and Express Shipping may not be available for every destination.

Shipping Rates and Methods

The following shipping methods may be displayed at checkout:

- Standard Shipping: Free tracked shipping, with estimated delivery in 5–8 business days after dispatch.
- Express Shipping: Paid tracked shipping, with estimated delivery in 3–5 business days after dispatch.

The availability and cost of Express Shipping will be clearly displayed at checkout before payment.

Both shipping methods include tracking.

Where stated at checkout, applicable VAT, customs duties and import taxes are covered by GLO, so customers will not be required to pay additional import charges upon delivery.

Order Processing

Orders are generally processed within 1–3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Processing may take slightly longer during holidays, major product launches, promotional campaigns, and periods of unusually high order volume.

Express Shipping reduces the estimated transit time after dispatch but does not shorten the order-processing period.

If we are unable to ship your order within the stated processing period, we will contact you with an updated estimate and the available options.

Estimated Delivery Time

Once your order has been dispatched, the estimated delivery times are:

- Standard Shipping: 5–8 business days after dispatch.
- Express Shipping: 3–5 business days after dispatch.

Including processing time, the estimated total timeframes from the date of purchase are approximately:

- Standard Shipping: 6–11 business days.
- Express Shipping: 4–8 business days.

Delivery estimates are not guaranteed delivery dates.

Customs clearance, carrier disruptions, severe weather, public holidays, high-demand periods, and circumstances outside our reasonable control may affect delivery times.

Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.

Tracking information may take up to 72 hours to become active after the carrier receives the package.

If you have not received your tracking information after your order has been processed, please check your spam or junk folder or contact us at:

[GLO SUPPORT EMAIL]

Multiple-Item & Bundle Orders

Orders containing multiple products, bundles, or promotional offers such as our 3 for 2 offer may occasionally be divided into separate shipments.

If this happens:

- You may receive more than one tracking number.
- Packages may arrive on different dates.
- You will not be charged additional shipping fees because we divided the order.

If your order contains multiple designs, colors, sizes, or products, availability may also affect whether the items are shipped together or separately.

VAT, Customs Duties and Import Taxes

Where stated at checkout, GLO covers applicable VAT, customs duties and import taxes associated with your order.

The price shown at checkout is intended to represent the final amount payable to GLO, including applicable import charges covered or collected by us.

You should not be required to pay additional VAT, customs duties or import taxes upon delivery where GLO has expressly stated that these charges are covered.

If a carrier or customs authority unexpectedly requests payment for an import charge that should have been covered by GLO, please contact our customer support team before making payment whenever reasonably possible.

support@greatsliveon.com

Shipping Delays

Delays may occur due to:

- Customs inspections
- Severe weather
- Carrier disruptions
- Public holidays
- Incorrect or incomplete delivery information
- High-demand promotional periods
- Circumstances outside our reasonable control

If your tracking information has not updated for several business days, contact us with your order number so we can investigate with the carrier.

Delivery Protection

All orders include tracking and delivery protection.

If tracking has not confirmed delivery within 45 business days of the dispatch date, please contact us at:

support@greatsliveon.com

After reviewing the order and tracking information, if the package is confirmed lost, we will offer:

- A replacement shipment; or
- A full refund.

The customer may select their preferred option.

This protection may not apply when delivery was prevented by:

- An incorrect or incomplete shipping address
- A refused or unclaimed shipment
- Failure to complete required delivery procedures
- Another action attributable to the recipient

Nothing in this section limits any mandatory consumer rights available under applicable law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it:

1. Check with household members, neighbors, reception areas, mailrooms, and other secure delivery locations.
2. Contact the carrier using your tracking number.
3. Contact support@greatsliveon.com as soon as possible, ideally within 7 calendar days of the recorded delivery date.

We will assist with the carrier investigation.

A delivery scan does not automatically prevent a claim, but the resolution may depend on the evidence provided by the carrier.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Address corrections may be requested within 24 hours of purchase, provided the order has not already been processed or dispatched.

We cannot guarantee that a requested correction will be possible.

Once an order has been dispatched, the delivery address generally cannot be changed.

If a package is returned because the address was incorrect, incomplete, or undeliverable, the customer may be responsible for the cost of reshipping the order.

Refused or Unclaimed Shipments

If a shipment is refused, left unclaimed, or returned because the recipient did not complete required delivery procedures, additional reshipping costs may apply.

Any eligible refund will be reviewed according to our Returns & Refunds Policy.

Original paid shipping charges, return-to-sender fees, and other non-recoverable costs may be non-refundable where permitted by law.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible, ideally within 7 calendar days of delivery.

Please include:

- Your order number
- A description of the issue
- Clear photos or videos showing the product and packaging

Once the issue has been reviewed, we will provide a replacement, refund, or another appropriate resolution at no additional cost, in accordance with applicable consumer law.

Reporting the issue outside the suggested seven-day period does not limit any mandatory consumer rights available under applicable law.

Returns and Exchanges

Eligible items may be returned or exchanged within 14 calendar days of delivery, provided they meet the requirements outlined in our Returns & Refunds Policy.

To be eligible, products must generally be:

- Unworn
- Unwashed
- Unused
- Unaltered
- In their original condition
- Returned with original tags and packaging intact

Items showing signs of wear, washing, alteration, or damage caused after delivery may not qualify for return or exchange, except where required by applicable law.

Unless the item arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

Products purchased through bundles or promotional offers, including our 3 for 2 offer, are subject to the promotional return conditions described in our Returns & Refunds Policy.

Please review our complete Returns & Refunds Policy before submitting a return request.

Contact Us

For assistance with shipping, delivery, tracking, or an order, contact:

GLO — Greats Live On

Email: support@greatsliveon.com

Please include your order number in your message.

We aim to respond within 24 hours on business days.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

GLO — Greats Live On. Legends Live On.